Privacy policy

Terms and conditions of use of the website https://rozehotelgroup.lv/roze/ of LLC HERMES INVEST

1. Definitions

Website shall mean https://rozehotelgroup.lv/roze website with all information and materials displayed thereon Website owner shall mean LLC HERMES INVEST, registration No. 42103078050, address: Liepāja, Jūras Street 12, LV-3401 Terms shall mean these terms and conditions of use of the Website User shall mean a natural person or a legal entity visiting the Website and/or using the information published on the Website Login shall mean a unique combination of symbols assigned to the User (User name) and used by the User when connecting to the Website Password shall mean a unique combination of symbols assigned to the User and used by the User along with the Login when connecting to the Website Identification data shall mean the Login and the Password Provider shall mean a provider of services and products offered on the Website Parties shall mean the User and the Provider together Please carefully read these Terms before using the Website. You should always follow the procedure described on the Website. The Provider is authorized to suspend or stop providing the Services if the Terms of use of the Website were not complied with during the order placement.

1. General Terms

2.1. The Terms determine the rights, obligations and liability of the User and the Provider. In any case, which is not stipulated by the Terms, the Parties shall be governed by the laws and regulations of the Republic of Latvia. 2.2. When visiting or viewing the Website or using the information about the provided Services published thereon, you or a representative acting on your behalf shall acknowledge that you have read, understood and agreed to the Terms and undertake to abide by the same. If you do not agree to the Terms, please do not visit and do not use the Website, and do not use the services offered on the Website or the information published thereon. 2.3. Please note that the purpose of processing the information entered during registration on the Website is the provision of the services specified on the Website, helping the User during the use of the Website, and other purposes specified in the “Confidentiality” section of these Terms. By agreeing to these Terms, the User also agrees to the use of personal data indicated by the User for the purposes specified in this clause of the Terms. The User shall be liable for the accuracy and authenticity of the information provided by the User during registration. 2.4. Every registered User must keep the data used for connection to the Website confidential. If actions are performed on the Website with the registered User’s profile (including the purchase of products/services) using the correct Login or Password, it is considered that the registered User has performed the actions with the relevant profile. The User shall be solely responsible for all possible negative consequences in the event of a transfer of the Login and the Password to third parties or receipt of the Login and/or the Password by third parties, unless it happened due to the fault of the Provider and/or the Website owner. 2.5. The Website owner may at any time unilaterally change the contents of these Terms. These changes shall take effect upon being published on the Website. Every User is required to regularly reread the Terms in order to be aware of the latest changes. If you do not agree to these Terms, you are prohibited from using the Website. 2.6. The User of the Website agrees to receive updated information from the Website. 2.7. Please contact the contact person indicated on the Website should you have any queries regarding the form of filling in the documents on the Website.

III. Entering and Cancelling Deals

3.1. By reserving the Services on the Website, the User enters into a direct (legally binding) contractual relationship with the Provider (concludes a remote agreement), and from that moment the legal relationship of the Parties is regulated by the laws and regulations of the Republic of Latvia and these Terms. 3.2. Each Party assures the other Party that it has the necessary legal capacity and capacity to act, as well as all the rights and powers necessary and sufficient for the conclusion and execution of the above-mentioned remote agreement on the sale of services. 3.3. The User can pay the Provider for the reservation of the Services (in whole or in part) when making a reservation through a secure online payment (provided that your bank supports this function). Secure payment is made through the payment system of a third-party provider by transferring funds from your credit/debit card or your bank account to the Provider’s account. Each payment transferred to the Provider shall be a payment of the cost of the Service reserved by you (or a part thereof) and shall be taken into account in the final settlement. The payment made is non-refundable except for the following cases: 3.3.1. The User cancels a reservation having notified the Provider 72 hours in advance – in this case, the payment is going to be fully refunded. If the cancellation of the reservation takes place in less than 72 hours prior to the Service, the payment made is not refundable; 3.3.2. Also, the Provider may cancel a remote agreement in accordance with the general principles of the European Contract Law in the following cases: 3.3.2.1. change of the circumstances, which the Provider initially relied upon at the conclusion of the remote agreement; 3.3.2.2. lack/absence of the ordered Service or product; 3.3.2.3. excessive losses incurred by the Provider; 3.3.2.4. in other cases provided for in the laws and regulations. 3.4. If a remote agreement is cancelled on the grounds laid down in clauses 3.3.1 and/or 3.3.2 of the Terms, the money paid for a Service or a product shall be refunded in the manner used by the User when paying for the Service. 3.5. Upon completion of the reservation, the User shall receive a confirmation of the reservation at the e-mail address specified during the registration on the Website. 3.6. The User shall cancel a reservation either through the Website, or by sending a notice of cancellation of the reservation to the Provider’s e-mail address specified on the Website, or by calling the telephone numbers specified on the Website. 3.7. The general terms regarding cancellation of a reservation of the Services are available on the Website and in an electronic confirmation of the reservation. Please note that certain tariffs and special offers are not subject to cancellation or amendment. The terms of cancellation and prepayment may vary depending on the type of room and/or Service. Please carefully read the important information under the description of the Services. This information, in particular, may concern age restrictions, security deposits, special conditions of cancellation of the reservation and the terms of the provision of additional Services. You shall bear all risks associated with late payment, incorrect debit or credit card data, or insufficient funds on your card. You may not claim a refund of any (non-refundable) prepaid amount, unless the Provider agrees or otherwise permits it in accordance with these Terms. 3.8. The Website User may use the offered opportunities and Services at a price valid at the moment when the relevant Service is offered. The Provider may at any time at its own discretion change the prices specified on the Website, remove the existing Services and/or add new Services. 3.9. The Provider may unilaterally terminate a remote agreement in case of errors and/or inaccuracies in prices or descriptions of the Services on the Website, until the payment for a particular Service is finalized. 3.10. Neither the Provider, nor the Website owner shall be liable for any losses or damages arisen during the period of use of the Website.

1. Confidentiality

4.1. When registering on the Website, the User should submit the following information: 4.1.1. identification details – name, surname, 4.1.2. contact details – e-mail address, telephone number, country of residence, 4.1.3. payment details – type, number, term of validity of a bank card, 4.1.4. other details, if required by the nature of the provided service and/or the laws and regulations of the Republic of Latvia. 4.2. The Provider and/or the Website owner shall use the collected user data: 4.2.1. for the processing and completion of the reservation of the Services offered on the Website, 4.2.2. for user support regarding the reservation of the Services, 4.2.3. for marketing purposes, for example, for sending out newsletters about discounts on the Services or new Services on the Website, for sending personalized offers and information about other promotional events to the User, 4.2.4. for analytical purposes. The Website owner may process and store data that allow the tracking of; the total number of the Website visitors, the amount and nature of the Services ordered via the Website, other data for the purpose of system administration, as well as for the control of use of the Website and for the organization of its improvement. 4.3. The Website owner, in accordance with the laws and regulations of the Republic of Latvia regarding personal data protection, shall take the necessary safety measures to prevent unauthorized access to the personal data of the users or unlawful use thereof.

1. Copyright

5.1. The list and description of the Services and products, and other information published on the Website is the property of the Website owner. 5.2. The use of the Website does not confer any property rights of the content of the Website to those who have the right of access. It is forbidden to use the content of the Website without authorization by the Website owner. These Terms do not give any right to use any logos or brands displayed on the Website. It is forbidden to remove, distort or change the information published on the Website. 5.3. The User does not have the right to resell, create external hyperlinks, use, copy, track, display, download or reproduce any part of the content or information, software or services available on the Website for any commercial or competing activity or purpose.

1. Final Provisions

6.1. If any clause of these Terms becomes invalid, it will not affect the validity of the other provisions. 6.2. Any disputes arising from or related to these Terms or Services shall be settled in accordance with the requirements set by the laws and regulations of the Republic of Latvia or, in certain cases, by the norms of the European Contract Law. 6.3. The Provider’s contact information is available on the Website in the “About Us” section.